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Consumer Code for Household Renewables Clears First OFT Hurdle
Submitted: 21 November 2007
REAL Assurance scheme completes the first of two stages leading to full approval.
The Office of Fair Trading (OFT) has today confirmed that the REAL Assurance Consumer Code has completed the first of two stages leading to full approval. It sets out best-practice for companies selling or leasing small-scale renewable generators to households and is sponsored by the Renewable Energy Association (REA).

The Code sets out the high standards of service that consumers can expect from a reliable company. It covers providing estimates and quotations, seeking permission and approval and agreeing the contract. It also covers providing guarantees, safeguarding deposits, providing after-sales service and resolving problems that may occur.

John Fingleton, OFT Chief Executive, today congratulated the REA on its achievement in reaching this stage. ‘The second stage of the process is designed to ensure that the Code really delivers what it promises,’ he explained.

Virginia Graham, REAL Assurance Scheme Chief Executive, welcomed the OFT’s announcement: ‘This is a really significant step to protect consumers who want to reduce their carbon emissions by installing micro generation in their homes.’ She added: ‘Companies signing up to the REAL Code are sending a powerful signal that cowboys have no place in this industry.’

The Code applies whether consumers are buying or leasing solar water heating panels, photo-voltaic solar panels, small-scale wind turbines, biomass boilers, ground-source heat pumps or any other renewable or low carbon micro generation technology.

Please read the full press release below and follow the link to the OFT press release

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REAL Assurance Press Release
071121OFTREALPressRelease.pdf Download Acrobat ReaderDownload Acrobat Reader 

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