The Office of Fair Trading (OFT) has today confirmed that the REAL Assurance Consumer Code has completed the first of two stages leading to full approval. It sets out best-practice for companies selling or leasing small-scale renewable generators to households and is sponsored by the Renewable Energy Association (REA).
The Code sets out the high standards of service that consumers can expect from a reliable company. It covers providing estimates and quotations, seeking permission and approval and agreeing the contract. It also covers providing guarantees, safeguarding deposits, providing after-sales service and resolving problems that may occur.
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John Fingleton, OFT Chief Executive, today congratulated the REA on its achievement in reaching this stage. �The second stage of the process is designed to ensure that the Code really delivers what it promises,� he explained.
Virginia Graham, REAL Assurance Scheme Chief Executive, welcomed the OFT�s announcement: �This is a really significant step to protect consumers who want to reduce their carbon emissions by installing micro generation in their homes.� She added: �Companies signing up to the REAL Code are sending a powerful signal that cowboys have no place in this industry.�
The Code applies whether consumers are buying or leasing solar water heating panels, photo-voltaic solar panels, small-scale wind turbines, biomass boilers, ground-source heat pumps or any other renewable or low carbon micro generation technology.
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